Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Answer Guarantee

  • Each ticket that you post to the client help and support staff will be answered in up to 60 mins. All normal requests are going to be addressed asap. However, if the assistance request you have sent requires the assistance of a trained admin technician, we’ll address the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Professional Client Support Service

  • We offer you 24x7 customer help and support through a ultra–fast ticketing application integrated into your Control Panel. You may e–mail us whenever you want about any of the packages that come installed in advance on the virtual server, which include the selected Linux distribution, the server management panel and our in–house produced Web Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Web Control Panel that is provided at zero cost with your VPS gives an internal knowledge base. You’ll find a group of illustrative how to articles and reviews and a selection of step–by–step video lessons that show all the common website control jobs. You can access them by pressing the Help or Video control keys in the right corner of each Control Panel section.