Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
Each support request you send to us will be replied to within maximum 60 minutes. If your ticket or e–mail requires additional assistance from a server admin, we will without delay forward it and leave a comment to inform you that your issue is being worked on. If you make use of our Managed Services package, all of the server management tasks included there will be executed at a time of your preference.
A Top–Quality Help Desk Service
We will be at your disposal 24/7 to respond to any questions that you may have connected to our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance handling server admin tasks, you can examine our Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
We have provided the Web Control Panel with an exhaustive knowledge base, which offers in–depth explanations of all its features and functions. In addition, we have shot exhaustive video tutorials that will further reveal to you how to carry out a specific task or solve a frequently experienced problem. All the help articles and the tutorial video clips are easily reachable from each Web Control Panel section through the Videos and Help buttons located in the top right corner.