In the event that you've ever had a shared web hosting account in the past or you have dealt with any kind of online service, you probably know from your personal experience that for a lot of things it's better to talk to a live person on the phone instead of exchange support tickets or emails. If you want to know more about a particular service before you decide to order it or when something small should be done, for example, it is much easier and a lot faster to get it done real-time. If you are able to connect with representatives over the phone, it's also very likely that you are using the services of a real web hosting supplier, not just a reseller. The level of support that you'll get on the phone may differ between different companies - from standard issues to experienced tech support. Typically most of the providers will offer you pre-sales assistance and 1st level phone support, while more complex tech issues are managed via email or tickets.
Phone Support in Shared Web Hosting
We believe that being able to communicate with a live representative is very important, for that reason we have three support lines worldwide (Australia, USA and UK) and you have the option to reach us on the phone for 14 hours a day. If you consider purchasing one of our shared web hosting service, for example, you can give us a call and find more about our solutions before placing your order in order to make sure that we cover all the system requirements for your sites. After your order, you'll be able to get in touch with us about any sales or billing problems you may have, or get any general or basic tech info you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you can use the ticketing system, that will help you follow the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
Any time you want additional information for the Linux semi-dedicated servers that we supply, you will be able to call some of the three support phone lines that we have worldwide - in the United States, the United Kingdom and Australia. Thus, you are able to check in advance whether our services will be suitable for your sites. If you're already our client and you have a semi-dedicated account, you are able to reach us over the phone for 14 hours daily about any billing or basic matters. For entirely technical matters you need to take advantage of our ticketing system and get in touch with our tech support because someproblems simply need extra time to be resolved, but we can assist you over the phone with a number of minor tech problems as well, saving you efforts and time.