Should you ever face a problem with your site and be incapable of rectifying it on your own, ask the respective web hosting provider’s customer care staff to assist you to bring the site back online. A prompt solution would be the most optimal scenario, but lots of hosting companies respond within 24 hours or even more, particularly if you’re doing business with a reseller. Even if the problem can be fixed swiftly, your website may not function satisfactorily or may not be available whatsoever for a lengthy interval, so you may lose potential clients since it is pretty unlikely that anyone will be dying to revisit a site that’s inoperative. That’s why, you ought to make certain not only that you can reach your hosting provider, but also that they can reply and help you in a timely fashion. If a software app update does not proceed smoothly or if you delete something by accident, for instance, the website should be restored promptly in order to avoid prolonged inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can forget about waiting for hours and hours on end, or even one whole day, to get a reply to a customer support ticket or an email. Regardless of when you contact us, we’ll lend you a hand within no more than one hour with any technical and pre-sales enquiries that you may have. In reality, our real reaction time scarcely ever surpasses 20-30 minutes. Since we are at your service 365 days a year, you’ll always obtain assistance in a timely fashion and we know how important that is in the electronic world. Shortly after you contact us, we will respond to your queries. If you confront any technical complication, we’ll resolve it on your behalf, or we’ll provide you with all the necessary information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand how vital it is to get prompt support, we promise that you won’t ever have to wait for more than sixty minutes to get an answer to any trouble ticket that you open through your semi-dedicated server CP. As a matter of fact, you’ll seldom have to wait around for more than twenty to thirty minutes and this is valid for any query irrespective of what its nature is – billing, technical or general. Plus, our technical and client support team is available to you 24x7x365, which is why even in case you send a ticket during legal holidays, you will invariably receive an immediate reply, which will include the answer to a question, the solution to a predicament or the information required to solve an issue yourself – if there’s something that you have to do on your end. With us, you won't ever have to spend an entire day awaiting a response like you would with lots of other web hosting providers.