A live chat is one of the several channels of communication provided by some web hosting suppliers as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster than a support ticket and it makes it much less likely to misspell or misunderstand anything compared to a call with an agent. What's more, when the trouble that you have requires some time to be reviewed and resolved, you'll be able to do something else in the meantime instead of just waiting, like you would have to do if you call. Also, you can employ a live chat assistance service free of cost as long as you have web accessibility even when your hosting supplier is located in another country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
As part of the support services that we provide for all our shared web hosting service, we've live chat support that is available each and every day, even on holidays. You will be able to contact us regardless if you already own an account or not, since we can support you with all kinds of things, ranging from giving you general info about our solutions if you aren't a customer yet and you're thinking about obtaining one of our plans, to helping you with creating an e-mail account in an email client. Some problems are more complicated and time-consuming, and you'll have to employ the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all our Linux semi-dedicated servers, you will be able to get the the right answers for any questions you may have or get lots of issues resolved without delay. Our service is online every single day, so that you'll be able to speak with a representative even on weekends and holidays. If you're not sure which package would be better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you can join the live chat before purchasing anything. In case you are an active customer, you are able to receive more details about billing issues, account settings and various common tech troubles you may experience, let's say if you cannot set up an e-mail account in a client on your PC. The live chat will save you plenty of time regardless where you are or when you contact us.