There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It’s the least complicated means of correspondence for a variety of reasons. In case no tech support engineer is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always be received. In addition, you can copy & paste extensive pieces of info without worrying about typographical errors, and if a given problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in the exact same location, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, so if you need to provide info or to follow directions, you will need to use no less than 2 different systems and this number could increase if you’d like to manage several domains. On top of that, many web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.