There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It’s the least complicated means of correspondence for a variety of reasons. In case no tech support engineer is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always be received. In addition, you can copy & paste extensive pieces of info without worrying about typographical errors, and if a given problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in the exact same location, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, so if you need to provide info or to follow directions, you will need to use no less than 2 different systems and this number could increase if you’d like to manage several domains. On top of that, many web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you’ll never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst you’re browsing your files or updating various settings. The ticketing system is being monitored 24-7-365 by our tech support engineers and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive assistance. Unlike certain hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for info regarding any technical or billing issue. You can also see a collection of articles, which will help you solve the commonest obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more efficient to manage everything in one location, which is the reason why we’ve integrated a support ticket system into the custom-built Hepsia hosting Control Panel, which is offered with each single semi-dedicated server package. This will allow you to handle the correspondence with our customer care staff together with your hard disk drive space, which means that you won’t need to memorize an additional user name for another system. You’ll be able to submit a new ticket or to check the status of an old one with no more than a few clicks of the mouse while you’re browsing the files within your semi-dedicated account. Additionally, you can search through older tickets using a smart search box or check relevant FAQ articles, which offer solutions to commonly confronted issues. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum response time being just 1 hour, so there will always be somebody to help you out.