The customer support that you'll get from your shared web hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical issue with a current account. Timely and accurate information about a question or an issue will save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine web hosting supplier not from some reseller. If you buy a hosting account through a company that does not own its servers and it can't access them right away, it is likely that you will wait for a couple of days to have a reply to any kind of question, which means that your websites may remain offline for a long time. Alternatively, a company which offers various options for communication and has a technical support team available any time can assist you right away and help you minimize or completely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance right away, so our shared web hosting
services include 24/7 tech support as well as various means of contact. If you don't have an account yet, you can call us or use our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up ordering a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. Unlike the majority of suppliers that you can find today, we respond to all of the tickets within 1 hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers
that we supply come with 24/7 customer and tech support, so no matter what issue you have, you can get in touch with us and we'll help you right away. Our guaranteed response time for any e-mail message or ticket that you open via your Hepsia web hosting Control Panel is just one hour; the actual response time hardly ever is more than 20 minutes. In addition, we provide telephone support with a couple of local numbers around the globe and a live chat, so that you are able to contact us and find additional information about our services even if you don't have an account yet. We can help you with any kind of question or a difficulty you have - payment methods, package specifications, email configuration, website hosting account settings, and many others. If you employ our services, you will not ever experience a situation where you need to wait for a few days to get an issue solved like you may have to do with a number of other companies.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we offer comes with 24/7 customer and tech support, therefore in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any moment, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with several local numbers globally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues as it will be easier to track what is going on. The maximum guaranteed response time for all e-mail messages and tickets is one hour, however it rarely takes that long to receive assistance. If you acquire the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we offer come with 24/7 support via several methods of communication and with a 1-hour maximum answer time warranty. When you want to learn more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have worldwide or you may use our live chat service and speak to a live representative. For entirely tech matters which require assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to keep track of a given matter. The reply time for them rarely is more than 30 minutes, so that you can forget all about waiting for an entire day so as to get help. The support service is available for all of the server-related issues, as well as the pre-installed software. In the event that you want assistance for third-party applications, you can consider ordering the Managed Services upgrade that we provide for all packages.