Many people who begin using their first web hosting account, or switch companies, typically have queries in regards to how given operations are carried out or chance upon predicaments when setting up different things like e-mails, website settings, and so on. For this reason, some web hosting providers have compiled documentation with popular questions and issues in order to help their customers receive information quickly and easily. Consequently, the customer service team members can focus on actual problems that some clients may be experiencing, as the solution for the smaller things will already be available on the Internet and clients can easily handle them without touching base with the customer support team. Having comprehensive documentation is vital, particularly for new users with no previous experience, since the web hosting service involves a vast amount of functions and lots of individuals can get puzzled about what to do. A good knowledge base can both help you complete the operations that you want and discover how the hosting service functions in general.
Extensive Online Documentation in Shared Web Hosting
All shared web hosting service that we’re offering feature a detailed knowledge base where you can find everything you need to know in regard to your hosting account. Whether you’re aiming to set up a brand new database, to redirect a domain by means of an .htaccess configuration file or to create an email address on your personal computer or smart phone, you can just check our help articles and all the info that you require will be there. When you go to a certain section of the Hepsia Control Panel, you will see articles that are relevant to the features that you can access through it. If you wish to check the full article collection and get acquainted with all the features that Hepsia is offering, or only to read generic information about the web hosting service, you can explore the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our very best to cover any problem that you could confront, but in case you don’t find the information that you want, you can always touch base with us, as our client care staff is working 24/7.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated servers feature elaborate online technical documentation where you will see information about all the functions that our custom Hepsia hosting Control Panel comes with, along with solutions to various questions and problems that you could run into. All configuration manuals feature detailed descriptions, which is the reason why you will not have to worry about missing something in case you plan to export a MySQL database, for example. The troubleshooting articles cover a number of different potential reasons for certain problems and the solution for each and every one of them, so if you aren’t able to send email messages although you have the correct settings, for example, you can quickly discover what the reason for this could be and repair the problem with a couple of mouse clicks in your mail client. As Hepsia offers quite a lot of features, you’ll be able to find related articles in every section. In case you would rather check out all help articles, you can use the Help menu, which is located in the top right-hand corner of the window.